Priority Services Register
The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers, electricity, gas, and water networks look after customers who have extra communication, access, or safety needs.
Published: 11 April 2024
Information from SSEN:
We all rely on electricity day to day, but for some, a power cut can be worrying or difficult. That is why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most.
The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers, electricity, gas, and water networks look after customers who have extra communication, access, or safety needs. It helps us tailor our services to support households who need extra help, and support them during a power cut, gas or water supply interruption.
YOU ARE ELIGIBLE FOR FREE PSR SERVICES IF YOU:
- Use medical equipment reliant on electricity or water.
- Are blind or partially sighted.
- Are deaf or hard of hearing.
- Are of pensionable age.
- Have a disability.
- Live with children under five.
- Have a chronic illness.
- Have anxiety, depression, or any mental health condition.
- Loss or impairment of smell.
- Need documents translated into another format or language.
- Temporarily need extra support.
Click here to find out more or register in England.
LINKS TO OTHER HELPFUL ADVICE FROM SCOTTISH AND SOUTHERN ELECTRICITY NETWORKS:
• Preparing for a power cut – SSEN.
• For free and impartial expert energy efficiency advice Energy advice – SSEN.