Thames Water Compton Infiltration Management Project

Thames Water has provided the following information:

I am writing to make you aware of an upcoming Thames Water project within the Compton area and to advise that customer communications have now been issued to residents and are expected to arrive this week.

As part of our ongoing investment programme, we are carrying out the Compton Infiltration Management Project across the wider Compton catchment. The project aims to reduce groundwater entering the wastewater network during wet weather, helping to improve sewer resilience and reduce the risk of storm overflows.

Summary of works:

• Wastewater network surveys and investigations across the Compton catchment
• CCTV sewer inspections and manhole investigations
• Sewer lining and manhole sealing works where required
• Works delivered in phases between July 2026 and August 2027
• Temporary traffic management may be required at some locations throughout the programme

Two versions of the letters of notice have been distributed:

• A Survey Area letter for customers within locations where additional drainage and connectivity investigations may be required.
• A Wider Catchment letter providing general awareness of the project and planned improvement works across the wider Compton area.

Residents have also been invited to attend a community information session:

Compton Village Hall & Wilkins Centre
Thursday 23 July 2026
4:00pm – 6:00pm

Please find attached copies of the customer communications for your reference.

If helpful, I can also provide a short project summary suitable for inclusion in parish newsletters, websites, social media channels or other community communications.

Contact Guidance

If constituents have any customer-related enquiries, these should be raised via our Customer Service channels:

• 📞 0800 316 9800 (please quote reference BB01773851)
• ✉️ customer.feedback@thameswater.co.uk
• 📱 WhatsApp: 07747 642038

Thank you for your continued support as we deliver these important improvements.